Same Day Delivery in Makati and BGC

FREQUENTLY ASKED QUESTIONS




FOR THE SELLER


  1. Go to reloved.com.ph
  2. Click ‘Sell Your Bag’ then ‘Start Selling’
  3. Fill up the simple form
  4. Upload photos of the bag (front, back, side, logo, serial number & include any damages)
  5. Wait for our confirmation email if bag is accepted
  6. If bag is accepted, send your bag to Reloved:
    • Pick up by the Reloved team at any of the following locations (Makati, San Juan, Taguig, Mandaluyong, Pasig, Pasay and Quezon City)
    • Drop off at any of the following locations:
      • AVA Office – Valero (Penthouse, Heart Tower, 108 Valero St., Salcedo Village, Makati)
      • Kickstart Office (55 Paseo de Roxas, Makati)

We only accept premium designer brands: Louis Vuitton, Chanel, Chloe, Goyard, Givenchy, Balenciaga, Alexander Wang, Bottega Veneta, Dior, Miu Miu, Fendi, Gucci, Celine, Prada, YSL, Hermes, Proenza Schouler, Mulberry, Tod’s and Salvatore Ferragamo among many others.

  • We can pick it up for you at any of the ff. locations (Makati, San Juan, Taguig, Mandaluyong, Pasig, Pasay and Quezon City)
  • You can drop it off at the ff. locations:
    • AVA Office – Valero (Penthouse, Heart Tower, 108 Valero St., Salcedo Village, Makati)
    • Kickstart Office (55 Paseo de Roxas, Makati)

We will make sure that your bags are stored with utmost care from correctly stuffing it to protecting it with a dust cover, making sure it is stored in a place with enough space and room to breath at the right temperature.

You earn an 80% commission on the sale.

If your bag is not sold within 6 months don’t worry, we will send the bag back to you and we shoulder all costs for you.

Commission will be received on the 15th day of the following month the bag was sold.

  • Resale value will be determined based on the condition of the bag:
    • Brand New: 80-100% (of original value)
    • Excellent: 50-80%
    • Mint-Condition: 30-50%
    • Good: 25-30%
  • Your estimated income is 80% of resale value
  • Ex. You have a Louis Vuitton bag, which you bought for PHP 100,000. The ff. shows the estimated resale value and corresponding estimated income given the ff. nomenclatures:
    • Brand New
      • Resale Value: PHP 80,000 – 100,000
      • Estimated Income: PHP 64,000 – 80,000
    • Excellent
      • Resale Value: PHP 50,000 – 80,000
      • Estimated Income: PHP 40,000 – 64,000
    • Mint Condition
      • Resale Value: PHP 30,000 – 50,000
      • Estimated Income: PHP 24,000 – 40,000
    • Good
      • Resale Value: PHP 25,000 – 30,000
      • Estimated Income: PHP 20,000 – 24,000
  • Reloved reserves the right to use the following bags for promotional purposes such as banners, sliders, Facebook Ads and videos, newsletters and Google Ads
    • It is up to Reloved’s discretion as to what the resale value will be based on the condition of the bag and the corresponding resale value percentage ranges. A consignment form will then be emailed after submitted bag is accepted, upon which it will state under what condition the bag belongs to and the corresponding estimated resale value and estimated income you are to receive.
    • Estimated resale values may be different from the actual resale value stated on the website
    • Reloved has the right to benchmark the price of the bag based on other standards of other bags from other sources

    You can receive your commission through bank transfer

    We will deliver the bag to you at any of the following locatons (Makati, San Juan, Taguig, Mandaluyong, Pasig, Pasay and Quezon City) and we will shoulder all costs

FOR THE BUYER


  1. Go to reloved.com.ph
  2. Choose a bag you like then click ‘Add To Cart’
  3. Fill up the simple ‘Pay & Ship’ order form
  4. Choose a payment option
  5. Deposit full payment (Paypal, bank transfer payments, AsiaPay, check payment)
  6. If paying via bank transfer, email scanned copy of deposit slip to orders@reloved.com.ph
  7. Wait for your bag!

  1. Our in-house authenticator has been trained with the proper knowledge and skills to determine if a bag is truly authentic and if it is still in a very good condition to be sold.
  2. All representatives of authentication applicable for the given bag such as logos, patterns, stitching, handles, color, hardware, lining, overall shape, quilting, serial sticker, serial number and authenticating card, etc. will be checked.
  3. Different bags will have different standards and modes of authentication all of which will be applied accordingly

Yes! We will make sure that all photos you see reflect the actual bag being sold. Our website will only show photos of bags that were sent to us and shot by our in-house photographers. What you see is what you get.

Reloved offers a variety of payment options for your convenience (Paypal, BDO bank transfer, AsiaPay, and Visa and MasterCard for Globe charge)

  • LBC

Well… Yes you do!

  • LBC: Free shipping is available for areas within Metro Manila and a fee of Php 200 will be charged for areas outside of Metro Manila.
  • Yes! Your bags are insured throughout the entire process, not just during transit.

    • LBC: For every package above PHP 10,000 the value of the item is declared for which LBC will pay the corresponding full amount in case of loss.
    • We do have a return & exchange policy, but only given the following circumstances. Upon receipt of delivery, you are given 3 days to notify Reloved of the delivery of a wrong item or the presence of any damage not specified. We will then pick up the bag and shoulder all costs, that is considering the authentication tag (security tag) is still intact. If not notified within 3 days upon the receipt of bag, it is considered sold and is non-refundable.

      • You are given 3 days to notify Reloved of any concern regarding authenticity and/or refund. Should you wish to appeal for a refund, please send us an email at orders@reloved.com.ph. If your claim is acceptable and proven, Reloved will grant you a 100% money-back guarantee for your purchase.
      • Although scheduling an appointment does not immediately confirm a purchase, any purchase made from an appointment does not qualify the bag for a refund.
      • In case of refund, we will pick up the bag and shoulder all shipping expenses.

      Within the next 3-7 business days after purchase has been made.


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RELOVED ASSURANCE


AUTHENTIC


We guarantee the authenticity of the bags on Reloved. We grade the condition of each preloved bag.


CONVENIENT


We arrange by appointment deliveries. So you can see and touch the bags you want to buy.


MONEY BACK GUARANTEE


All bags are 100% authentic. If not, you get a full refund on your purchase.

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